We prioritize sustainability and have chosen to use non-branded packaging to reduce our carbon footprint. This decision allows us to minimize waste while still ensuring your products arrive safely.

Our packaging is 100% recyclable! We also use post-consumer recycled (PCR) plastic packaging made from recycled materials like used shopping bags and wrapping film, which helps to lessen our environmental impact!

All of our items are proudly made using ethical manufacturers both in America and around the world. We are dedicated to supporting local businesses whenever possible, while also collaborating globally to ensure the highest standards of quality and responsible production. Every product reflects our commitment to ethical practices and excellence.

We charge a flat rate of $10 for shipping on all orders under $100. For orders over $100, shipping is on us!

In general, most orders are shipped within 2-7 business days after the order is submitted. However, it’s important to note that the fulfillment timeframe may vary for each order. You can find an estimated ship-by date for each order in your Orders tab.

Since some of our products are custom-made and come from different sources, your order may arrive in multiple packages. We’ve partnered with several trusted suppliers to offer a wide variety of unique items, so shipping times may vary depending on the product. Rest assured, shipping is always free and included in the price, even if your order arrives in separate shipments!

We accept all major credit cards, PayPal, and other secure payment methods at checkout. If you have any issues during the payment process, feel free to contact us!

At this time, we only ship within the United States. We hope to expand internationally in the future, so stay tuned!

We work quickly to fulfill your orders, so once an order is placed, it may be difficult to make changes. However, if you contact us immediately after placing your order, we’ll do our best to accommodate any requests.

We want you to be happy with your purchase. However, because our products are made-to-order, we only accept returns for the following reasons:

• Damaged items
• Faulty or defective products
• Incorrect items received

Eligibility for Returns:

• You must request a return within 30 days of receiving the item.
• Proof of purchase (e.g., order number) and a photo clearly showing the issue are required.

How to Initiate a Return:

• Contact us at contact@overlykind.com within 30 days of receiving your order.
• Include your order number, a description of the issue, and a photo of the damaged, defective, or incorrect item.
• If your return request is approved, we will provide further instructions. Please note that returns are generally not required for damaged or defective items after photo verification.

Refunds:

Once your return request is approved, we’ll process your refund or replacement. Refunds will be issued to your original payment method within 7-10 business days.

Once your order is placed, you’ll receive a confirmation email with all the details. If you don’t receive it, please check your spam or promotions folder. If it’s not there, feel free to reach out to us for assistance.

We love hearing from our customers! After receiving your order, you can leave a review directly on the product page. Your feedback helps us grow and improve our offerings.

Feel free to reach out through our contact page or email us directly at contact@overlykind.com! We’re here to help and happy to assist with any questions you may have!